Privacy Policy

La Maison du Mile-End ("the Property," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you make a reservation or stay at our establishment. By using our services, you consent to the collection and use of your information as described in this policy.

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number, mailing address) • Payment information (credit card details, billing address) • Booking details (dates of stay, room preferences, special requests) • Identification documents as required by law • Communications you send to us We may also automatically collect certain information when you visit our website, including IP address, browser type, and browsing behavior.

We use the information we collect to: • Process and manage your reservations • Communicate with you about your booking and stay • Process payments and security deposits • Provide customer service and respond to inquiries • Send you promotional communications (with your consent) • Comply with legal obligations • Improve our services and guest experience

We provide mobile applications, including the Maison Mile-End staff application for iOS, used by authorized personnel to operate the Property. This section describes how those apps handle data, including the information referenced by Apple's App Store privacy details. Information the app processes: • Sign-in information (your email address and password) and your staff profile (name and role). • Operational data you enter or view as part of your work — for example reservations, guest records, housekeeping status, messages, payments, rates, and reviews. How we use it: • Solely to authenticate you and provide the app's functionality. We do not use this information for third-party advertising, and we do not track you across apps or websites owned by other companies. Data linked to your identity: • Your account email and staff profile are linked to your identity. The app does not collect your location, contacts, photos, or advertising identifiers, and it contains no third-party analytics or advertising software. Service providers: • Our applications use Supabase (Supabase, Inc.) for authentication, database, and hosting. Data is transmitted over encrypted connections and access is restricted by role using row-level security. Supabase processes this data on our behalf. Data retention and deletion: • Staff accounts are created and removed by Property management. To request access to, correction of, or deletion of your account and the personal data associated with it, email us at info@maisonmileend.ca. We will action your request and delete data we are not required to keep for legal or accounting purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, encrypted channels and we do not store complete credit card numbers on our systems. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers who assist in our operations (payment processors, booking platforms) • Legal authorities when required by law or to protect our rights • Professional advisors (lawyers, accountants) as necessary All third parties are required to maintain the confidentiality of your information.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

Under applicable privacy laws, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal requirements) • Withdraw consent for marketing communications • Lodge a complaint with the appropriate data protection authority To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for a minimum of seven years for tax and legal purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: La Maison du Mile-End 204 Rue Bernard Montreal, Quebec H2T 2K4 Canada Email: info@maisonmileend.ca Phone: 514-700-3932